fbalee Privacy Policy

fbalee is a trusted platform providing online betting and casino services in Bangladesh. This privacy policy explains in detail how we collect, store, use, and protect the personal information you provide to us while using our services. This policy applies to the fbalee website and all associated services.

By registering on our site, creating an account, or using our services, you are considered to have accepted the terms of this privacy policy. If you have any questions about this policy, please contact our support team.

When you create an account at fbalee, use our services, or contact us, we may collect the following types of information:

1.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport — where applicable)
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers or bank details)
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Time of site visits and page browsing history
• Information obtained from cookies and similar tracking technologies
• Login time, session duration, and activity logs

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Details of bonus and promotion usage

fbalee uses the information collected from you only for specific and lawful purposes. Under no circumstances will your information be used beyond the approved purposes.

fbalee treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

3.1 Technical Security Measures

• Use of 256-bit SSL/TLS encryption for all data transmissions
• Storage of sensitive information (passwords) using hashing methods
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Secure and regular backup systems

3.2 Data Retention Period

Necessary information is retained while your account is active and during use of our services. Even after account closure, certain information may be retained for a specified period for purposes of legal obligation, dispute resolution, and fraud prevention. Once the retention period ends, information is securely deleted or anonymised.

3.3 Staff Access Controls

Only authorised staff who require access to carry out their duties may access your personal information. All staff operate under strict confidentiality agreements and receive regular training on data protection.

The fbalee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our site.

4.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and ensuring security.
• Functionality Cookies: For remembering your language preferences and settings.
• Analytical Cookies: For analysing site usage and improving services.
• Security Cookies: For preventing fraud and unauthorised access.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important site functionality and you may not be able to enjoy all services properly.

fbalee never sells your personal information or transfers it to third parties for commercial purposes. We may share information only in the limited circumstances described below:

5.1 Approved Third Parties

• Payment Processors: Sharing necessary information with bKash, Nagad, Rocket, Upay, or banks to complete financial transactions.
• Technology Providers: Technology partners who assist in operating the platform, who work under strict confidentiality agreements.
• Game Providers: Limited technical data with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe for gaming services.

5.2 Disclosure Required by Law

We may be required to disclose information to comply with court orders, lawful requests from investigating authorities, or applicable legal requirements. In such cases we will disclose only the minimum information required by law.

5.3 Situations Where Information Is Not Disclosed

• Sale to third parties for marketing or advertising purposes
• Disclosure to unauthorised parties without your consent
• Transfer to data brokers or aggregators

fbalee believes that you are in control of your own personal information. Your rights are set out below:

If you wish to exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. However, some information may not be possible to delete due to legal obligations.

fbalee provides services only to persons aged 21 or over. We do not knowingly collect personal information from minors. We use age verification methods at the time of registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. If you believe a minor is using our services, please let us know.

Our platform has connections with third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and payment processors. These third parties have their own privacy policies and independently manage their users' information.

fbalee is not responsible for the privacy practices of these third parties. You are advised to review their own privacy policies before using those services.

fbalee may update this privacy policy from time to time. In the case of significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after any changes means you have accepted the updated policy.

The "Last Updated" date at the top of this page always indicates the most recent effective version. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will process your request as soon as possible.