fbalee Responsible Gaming — Your safety is our priority
Enjoy entertainment safely. fbalee is committed to always being by your side and ensuring a healthy and enjoyable gaming experience.
Why is Responsible Gaming important?
Online betting and casino games are a form of entertainment — they should never be a source of income or a way to solve financial problems. fbalee believes that gaming brings real enjoyment only when it is played in a controlled and mindful way.
Our platform is for players aged 21 and above only. To ensure the protection of every user, we provide deposit limits, self-exclusion, time-out, and 24/7 support services. Responsible gaming means knowing your limits and enjoying entertainment within those limits.
Quick Info
- Minimum age: 21 years
- Minimum deposit: ৳200
- Minimum withdrawal: ৳1,000
- Withdrawal time: 10-45 minutes
- Support: 24/7 Bengali live chat
- Self-exclusion: Always available
- Deposit limit setting: From Account Settings
6 tools to keep you safe
All of the following protection features are available free of charge on every fbalee account.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase the limit you will need to wait at least 7 days — which protects you from overspending on impulse.
Self-Exclusion
If you feel that gaming is getting out of control, choose self-exclusion. You can close your account for 30 days, 90 days, 6 months, or permanently. No promotional messages will be sent to you during this period.
Time-Out Feature
Sometimes you just need a break. Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. When you come back after the break, you can play again as normal.
Age Verification
Registering at fbalee requires mandatory proof of age through a national ID card or birth registration certificate. No one under 21 years of age may use our services — this is our firm policy.
24/7 Support
Our support team, trained in Bengali, is always ready for any issue. Connect instantly through live chat or send an email to [email protected] — seeking help is not a weakness, it is an act of courage.
Loss Limit and Spending Tracking
Track your total spending, win/loss history, and gaming time from your account dashboard. View your spending summary regularly to stay informed, and set a loss limit when needed.
Responsible Gaming Guidelines
Responsible gaming is not just about spending less — it is a mindset and a habit. Following the guidelines below will keep gaming enjoyable at all times.
Keep in mind
Trying to play more to recover lost money is the biggest risk of all. Every game is an independent event and past results do not guarantee future wins.
Only spend money you can afford to lose
Set a fixed budget before you play and do not go beyond it. Never bet with money meant for rent, utility bills, or household needs.
Set a time limit
Decide how long you will play before each session. Set a timer and take a break when the time is up — spend time with family and friends.
Play for entertainment, not for income
Never think of gaming as a source of income. Enjoy the win, and if you lose, move forward without frustration — that is the healthy mindset.
Do not hide it from loved ones
If you feel the need to hide your gaming from family or friends, that is a warning sign. Have an open conversation with those close to you.
Do not play under the influence of alcohol or substances
Play with a clear and sober mind. Making decisions under the influence of alcohol or any other substance can lead to serious losses.
Deposit and Withdrawal Information
Deposit limit changes can be made from Account Settings. Lowering the limit is immediate; raising it requires a 7-day wait.
Early signs of a problem
If any of the signs below appear in you, seek help right away. Problems are easier to resolve while they are still small.
Need help?
Our support team speaks Bengali and will assist you with complete confidentiality.
24/7 Live Chat
[email protected]
- 01 You feel a repeated urge to keep playing to recover lost money, and each time you are betting more.
- 02 You have tried to cut back or stop playing but could not — even when you want to, you cannot stop yourself.
- 03 Your interest in family, friends, or work is fading and you find yourself thinking about gaming most of the time.
- 04 You are taking on debt, dipping into savings, or spending money behind your family's back to fund your gaming.
- 05 When you cannot play, you feel restless, irritable, or anxious.
- 06 You are hiding your gaming habits from family or friends, or lying about them.
- 07 You cannot focus on work, family, or studies because thoughts of gaming are constantly on your mind.
Simple steps to activate self-exclusion
Log in
Log in to your fbalee account and go to the Account Settings page.
Responsible Gaming menu
Click the "Responsible Gaming" tab and view the protection options.
Choose a duration
30 days, 90 days, 6 months, or permanent — choose based on your needs.
Confirm
Once you confirm the request, the exclusion will take effect immediately.
Get help through live chat too
If you have trouble setting up self-exclusion or any other protection feature, contact our 24/7 Bengali live chat. Our team will assist you completely free of charge and in full confidence.
Responsible Gaming FAQ
Enjoy safely — with fbalee
Entertainment is your right. Play responsibly and enjoy every moment.
Support always available
24/7 Bengali Live Chat
For any issue — whether related to responsible gaming or your account — speak with us in Bengali on live chat. We are always ready.
Email Support
For detailed assistance on any matter, email us at [email protected]. Our team will respond promptly.